This Refund & Cancellation Policy outlines the terms and conditions governing refunds and cancellations for orders placed on the Leafoberryy website (“we” or “the website”). By placing an order on the website, you agree to comply with and be bound by this policy.
Cancellation of Orders
a. Cancellation by Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.
b. Cancellation by the Website: We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity. In such cases, we will notify you via email or phone and provide a full refund for the canceled order.
a. Eligibility for Refunds: Refunds are eligible under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We may require photo evidence of the damaged or defective item. Once verified, we will provide a full refund or send a replacement product, depending on your preference.
Incorrect Orders: If you receive an incorrect product that does not match your order, please contact our customer support team within 48 hours of receiving the order. We will arrange for the return of the incorrect item and send you the correct product. If the correct product is not available, we will provide a full refund.
Unopened and Unused Products: If you change your mind about a product and wish to return it, you may do so within 48 hours of receiving the order, provided that the product is unopened, unused, and in its original packaging. A refund will be issued upon receipt and inspection of the returned item, excluding any shipping charges.
b. Return Shipping: If a return is required for a refund, you will be responsible for the shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping method to ensure the safe return of the product.
c. Refund Process: Refunds will be processed within 14 working days of receiving the returned item and verifying its condition. The refund will be issued using the same payment method used for the original purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
The following items are non-refundable:
Products that have been opened, used, or are not in their original condition or packaging.
Products that have exceeded the allowed return period.
Products purchased on sale, discounted, or as part of a promotional offer, unless they meet the eligibility criteria outlined above.
If you have any questions or need assistance regarding our Refund & Cancellation Policy, please contact our customer support team using the contact information provided on the website. We will be happy to assist you.